Terms & Conditions

Website usage

Please read the following terms and conditions carefully prior to using our website; rayknoxphoto.com. These terms and conditions refer to all our (Ray Knox Photo) products. If there is any part of these terms and conditions you do not understand, please use our contact page so as we (Ray Knox Photo) may endeavour to help you. Please do not use our website if you do not understand or agree to any of the terms and conditions as laid out here. By using our website, you are agreeing to comply with our terms and conditions. If you do not agree with our terms and conditions, then do not use our website.

Our website must only be used for private use and must not be used for any commercial reasons.

Please see our privacy policy for use of cookies on this website and Shopify’s privacy policy and terms and conditions for further information.

Who are we?

Rayknoxphoto.com is an eCommerce site operated and owned by Ray Knox Photo. Ray Knox Photo may be referred to as ‘we’ ‘us’ or ‘our’.

Updates to terms and conditions

Ray Knox Photo reserves the right to update and change these terms and conditions at any time and for whatever reason. It may be necessary to alter any of the text laid out within these terms and conditions in order that they comply with current legislation.

Updates to our website

Ray Knox Photos reserves the right to update, change and alter the website content at any time. Please note that some or all of the website content may become out of date at any time. We will endeavour to keep the website updated. We are under no obligation to keep the website updated. We do not guarantee that our website content will be free from errors at any time.

At times there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability etc. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on any related website is inaccurate at any time without prior notice.

We undertake no obligation to update amend or clarify information on our website, including without limitation, pricing information, except as required in UK law. No specified update or refresh date applied in relation to our website should be taken to indicate that all information on our website has been modified or updated.

Using and accessing our website

Rayknoxphoto.com is free to use at any time. We reserve the right to cease, discontinue, alter, withdraw, suspend trading from our website at any time and do not guarantee that our website content will be available uninterrupted. There is no obligation on us to keep trading and we are not responsible for any interruption in service before, during or after any transactional sale.

Access to our website and its contents is your responsibility. Anyone using your internet should have these terms and conditions made available to them. If anyone using your internet or you have difficulty in reading and/or understanding these terms and conditions, please use the contact sheet so that we may help you.

You must not use our website, contents and/or products for any illegal uses according to UK law. You must not bring our website, contents and/or products into disrepute or bring about any damage to our reputation. Any breach of these terms may result in legal action being taken against you.

Account holders and passwords

Setting up an account is not mandatory. If you choose to set up an account with us, then any information generated to set up an account, such as username and password, must be treated as confidential and not passed on to any other third party. Ray Knox Photo reserves the right to suspend, disable or cancel any account that is dormant for longer than 1 year or for any security concerns. If you suspect that your account has been compromised, then you must notify us asap using our contact form.

Intellectual property rights and copyright

Ray Knox Photo owns all intellectual property rights and holds all copyright to all content, images and designs on our website. All content, images and designs are copyrighted and protected by global laws and treaties. All rights are reserved. This does not affect your statutory rights.

You may share our website to third parties and use our website for your own personal and domestic use. You may not use any content, images and/or designs from our website without the prior written consent of Ray Knox Photo.  Any content, images and/or designs must not be modified, altered or changed.

Any breach of our intellectual property rights and/or copyright and/or terms and conditions will forfeit your use of our site with immediate effect and may result in legal proceedings.

Testimonials and recommendations

Ray Knox Photo reserves the right to print reviews given freely by our customers. If you have given us a review either by email, verbally or on our Facebook page, we may print only your comments, your name and county/country of residence if known. We will never display any other identifiable information. Please see our Privacy Policy for more information.

Website security

Ray Knox Photo uses the Shopify platform and thus is reliant on security supplied by Shopify. We take no responsibility for viruses of any kind that may be present, or any loss or damage incurred to you or anyone using your internet while using our website. We do not guarantee that our website will be free from viruses, bugs or malware of any description.

Billing Terms

Ray Knox Photo reserve the right to refuse any order you place with us. We may limit or cancel all or certain products placed with us per person/household/order. This may include the same payment methods, shipping or billing address. If we cancel an order or partially cancel an order or find that an item you have ordered is no longer available then we will contact you using the email you supply at the time of placing the order. If we suspect that the order is for any commercial use such as a retailer, reseller, dealer or distributor we reserve the right to suspend or cancel the order.

When placing your order you agree to provide accurate, complete and current purchase and account information for all orders and to update as and when necessary.

Disputes

Any dispute relating to any activity on our website or the purchase of any Ray Knox Photo products shall be submitted to confidential arbitration according to UK law, unless you have in some way threatened or violated Ray Knox Photo's intellectual property rights, whereby Ray Knox Photo may seek an injunctive.

Reasons why a refund may be refused

We believe the item has been used or damaged by the recipient and not due to damage caused in transit from shipping.

We believe damage to goods was caused by how the package was opened. For instance, damage to products caused because of the use of any sharp implement to open the package/s.

We believe the customer changed their mind after purchase. If you, the customer changes your mind, please contact us immediately so that we may help you.

Prevention of fraud

We are a very small business and false refund claims are not sustainable for us. Therefore, we take every precaution to prevent fraudulent refund requests. This helps us to keep our prices competitive for our genuine customers.

All transactions through our website are recorded. Any correspondence between us and you, our customer will be in writing either by the email supplied by you, our customer at the time of ordering, or by filling in the contact form on our website. All information will be recorded to prevent fraudulent refund requests. Proof of dispatch will be sent to you, our customer along with proof of delivery. We will require the goods to be returned and will reimburse for the goods and postage upon receipt of the goods and we are satisfied that our T&Cs have been met.

Description of products

We make every effort to be as accurate as possible when describing our goods. We also make every effort to reproduce accurate images that truly reflect our products. However, we cannot be responsible for how the product images are reproduced on your devices. Slight colour changes may show when viewing a product online. If you have any queries at all about any of our products, please contact us before placing an order, so that we may be able to help you.